Terms and Conditions
TERMS AND CONDITIONS
We are obliged to set out our terms and conditions as part of our agreement to provide a service for which we are to be paid. If you have any concerns about our T&C please contact us prior to placing a booking.
For online bookings; Full payment of the deposit must be received prior to commencement of the class. Your place at the class cannot be guaranteed until payment is received. The balance of the fee must be paid on arrival at the class.
Bookings by post must be for the full amount prior to the class.
A booking made using a valid Gift Voucher will be subject to the same terms and conditions as bookings made online or by post.
2. AGES OF ATTENDEES
Whilst anyone over the age of 18 may attend, anyone younger than this must be accompanied by a responsible adult for the duration of the class. We are not DBS/CRB certified.
3. METHODS OF PAYMENT
Fees can be paid by post, online or by Gift Voucher. Cheques should be dated two weeks prior to the class date.
Please make all cheques payable to Paul Ranson & Terri Robertson.
Online bookings are made by way of a deposit with the balance payable apon arrival at the class. We offer secure online payment using Worldpay/Create Payements. We cannot accept card payments over the telephone.
Upon receipt of a booking we will endeavour to contact you as soon as possible to confirm the booking. However we cannot be held responsible for loss of booking forms and cheques sent by post. Our classes can accommodate a limited number of painters and to be fair to everyone we have a ‘first come, first served’ system for places. We cannot accept verbal, email or postal requests to hold places.
4. PAYMENT BY CASH
Please do not send cash through the post! We cannot accept any liability for loss.
5. CANCELLATIONS BY YOU
Some classes are very popular and we may have a list of extremely keen people on “stand-by” in the event of a cancellation. Please give us as much notice as possible if you are unable to attend a class that you have booked. Please telephone us on 01903 692874 (you can leave a message if we are not available to speak to in person).
- If more than 24 hours notice is given, we will refund your deposit in full or if you prefer we can carry it over to another class.
- If less than 24 hours notice is given, and we are able to fill your booking we will refund your booking. In the event that we are unable to fill your place we will send you a £20 gift voucher to use at a future class.
- Where no contact is made, we are unable to refund any part of the booking fee.
6. CANCELLATIONS BY US.
In the unlikely event that we must cancel a class you will have the option of transferring to another class (subject to availability) or of having a full refund of your deposit. We will not be liable for any losses (including, but not limited to, travel and accommodation costs) arising as a consequence of any cancellation of classes.
Non-attendance of a confirmed booking will result in a loss of your deposit. A deposit can be either a cash amount, gift voucher or payment using WorldPay/Create Payments.
8. MATERIALS AND EQUIPMENT
The class fee includes the cost of painting materials (including a canvas and all paints etc) which will be required for the day unless otherwise stated at the time of booking. All other equipment (brushes, easel etc) are loaned to you for use on the day of the class. If you should loose, mistreat or damage any item of equipment we will ask you to pay for a replacement item.
Those attending our classes are expected to conduct themselves in a reasonable manner and to recognise that others attending will also require support and assistance. If a student becomes persistently disruptive we reserve the right to offer a verbal warning and, if this does not resolve the situation, we may, at our discretion, ask that person to leave the class.
Due to copyright , and to respect the privacy of other participants at the class, the use of audio and/or visual recording is not permitted during any class. Please be aware that not everyone likes to have themselves or their work photographed.
11. HEALTH & SAFETY
Those attending are asked to wear appropriate clothing and footwear to our classes. We provide a disposable pinnie but you may still get paint on your clothing. We cannot accept responsibility for any loss or damage to clothing or personal property.
12. Gift Vouchers
Vouchers may be purchased as partial or full payment of a class. They may only be redeemed at our classes and are not transferable to any other instructor or used to purchase goods. They are not to be resold and must be used in conjunction with our classes within 24 months from the date of receipt of the voucher(s). Any request for a refund can only be made by the purchaser of the voucher(s) as long as its within the 24 month period. Any consideration for a refund is at our discression.